1. Who we are
No Website Mate (ABN 32 741 368 339) builds websites and provides digital marketing services for businesses across Australia. We operate from the Sunshine Coast, Queensland, Australia.
This policy covers nowebsitemate.com.au and the way we handle personal information collected through it, by email, by phone, or in the course of a project. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. What we collect
Information you give us
When you fill in an enquiry form on this site, we collect what you enter, which depends on the form:
- Your name (or first name)
- Your email address
- Your phone number (required on the relaunch enquiry form, so we can call you; optional elsewhere)
- Your business name, and your industry if you tell us
- What you're after (for example a new website, a redesign, an online store or advertising), your existing website or store address, and whether you already have an online store
- Your preferred time for a call back
- Package, timeline, budget or other project details where the form asks, and whatever you write in the message field
Alongside an enquiry we also record where it came from, so we know which ads and links work: the page you enquired on, the advertising campaign tags in the link you followed (such as the source and campaign name), the referring website, and a Meta click identifier if you arrived from a Facebook or Instagram ad.
If you call, text, email or message us on Instagram, we hold whatever you send us in that conversation.
Information collected automatically
Like almost every website, our host and analytics tools record technical data when you visit: IP address, browser and device type, referring page, pages viewed, and time spent. This is used in aggregate to understand traffic, not to identify you personally.
Payment information
If you buy a build slot, payment is processed by Stripe. Card numbers are entered on Stripe's own checkout page and never pass through or get stored on our servers. We only see the confirmation, amount, and your name and email.
Project information
During a build we'll usually receive material you send us — logos, photos, copy, business details, licence numbers, testimonials, existing site logins. We treat this as confidential and use it only to deliver your project.
3. How we use it
We use your information to:
- Reply to your enquiry, call you back at the time you prefer where we can, and quote on your job
- Send you an automatic email confirming we've received your enquiry
- Keep track of enquiries and follow-ups, and record which projects take up a limited offer such as our relaunch pricing
- Deliver, host and support the website we build for you
- Invoice you and keep the records the ATO requires
- Send occasional updates about your project or our services (you can opt out any time)
- Understand which pages and ads actually work, so we're not wasting money on the ones that don't
We do not sell your personal information. We don't trade it, rent it, or hand your details to a list broker. Ever.
4. Third parties
We use a small number of services to run this business. Each one may hold some of your information:
- Netlify — hosts this website, receives enquiry form submissions, runs the small server functions that process them, and stores relaunch enquiries in its data storage. Servers are located overseas, including the United States.
- Google (Gmail) — enquiry notifications are delivered to our email inbox, and our automatic confirmation emails are sent through our Google email account.
- Stripe — processes payments. Stripe operates globally and has its own privacy policy.
- Meta (Facebook & Instagram) — we run the Meta Pixel on this site to measure ad performance, and we may receive messages from you through Instagram. If we enable Meta's Conversions API, we also send Meta a record that an enquiry was made, with your email address, phone number and first name converted into a one-way scrambled code (a "hash") rather than sent as readable text, so Meta can match the enquiry to an ad.
- Google Sheets (if we use it) — a private spreadsheet in our Google account where we may keep a copy of enquiry details to track follow-ups.
- Google Fonts — typefaces on this site load from Google's servers, which means your browser sends Google a request including your IP address.
- Email and accounting providers — used to correspond with you and to issue invoices.
Because several of these providers store data outside Australia, your information may be held or processed overseas. We only use reputable providers who are contractually and legally obliged to protect it.
We may also disclose information where the law requires it — for example, a court order or a regulator's lawful request.
6. Storage & security
Your information is stored in password-protected accounts with the providers listed above, secured with two-factor authentication where it's offered. This site is served over HTTPS, so anything you submit through a form is encrypted in transit.
Relaunch enquiries are stored in Netlify's data storage for this site and can only be viewed through a private, password-protected admin page used by our founder. To stop spam and abuse, we keep a scrambled (hashed) version of the IP address a form was sent from for about an hour, not the address itself.
No system is bulletproof, and we won't pretend otherwise. If a data breach ever occurred that was likely to cause you serious harm, we would notify you and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.
7. How long we keep it
Enquiries that don't turn into work are kept for up to two years, then deleted. Client project records and financial records are kept for at least seven years, because Australian tax law requires it. You can ask us to delete anything we're not legally required to hold.
8. Your rights
You can ask us at any time to:
- Tell you what personal information we hold about you
- Correct anything that's wrong or out of date
- Delete your information, where we're not required to keep it
- Stop sending you marketing emails or messages
Email info@nowebsitemate.com.au and we'll respond within 30 days. We may need to confirm your identity first so we're not handing your details to someone else.
You can deal with us anonymously or under a pseudonym if you'd rather — though realistically we can't quote on a job or build you a site without knowing how to contact you.
9. Websites we build for clients
This policy covers nowebsitemate.com.au only. If we've built a website for your business, you are the operator of that site and responsible for its own privacy policy and for how you handle enquiries that come through it.
While a project is active — and during any ongoing hosting or support arrangement — we may have administrative access to your site and the enquiry data it collects. We access it only to do the work you've asked for, and we don't use your customers' information for anything else.
10. Children
Our services are aimed at business owners. We don't knowingly collect personal information from anyone under 16. If you believe a child has sent us their details, contact us and we'll remove it.
11. Changes to this policy
We'll update this page when our tools or practices change. The date at the top of the page always shows the current version. Continuing to use the site after an update means you accept the revised policy.
12. Contact & complaints
Questions about this policy, or want your information removed? Get in touch:
If you're not happy with how we've handled a privacy issue, tell us first and we'll do our best to sort it out. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.